(4.5 / 5)9+ Ratings

On The Border Reviews

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Overall Rating

4.5
9 Reviews
  • 567%
  • 433%
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  • 10%

About On The Border

OnTheBorder.com is the official website of On The Border Mexican Grill & Cantina, a chain of Tex-Mex casual dining restaurants. The site provides various services and information, including:

  • Menu and Ordering: Users can view the menu, place orders for takeout, delivery, and catering.
  • Restaurant Locations: The site helps users find an On The Border location near them.
  • Career Opportunities: It offers information about job opportunities, including hourly, management, and restaurant support center positions.
  • Company Information: The website includes resources like press releases, company history, and special announcements.
  • Seasonal Menu and Specials: It features seasonal menus and limited-time specials.

Overall, ontheborder.com serves as a comprehensive platform for customers to engage with the brand and for potential employees to explore career opportunities.

On The Border Pros & Cons

Pros:

  • Reasonable Prices: On The Border offers affordable dining options with great value for the price.
  • Variety of Dishes: The menu includes a wide range of Tex-Mex favorites such as fish tacos, southwest chicken tacos, and steak fajitas.
  • Convenient Services: The On The Border App allows for easy ordering and tracking of Border Rewards.
  • Loyalty Program: The Border Rewards program offers points for every dollar spent, with bonus points and rewards available.
  • Gift Card Options: Physical and eGift cards are available for purchase and redemption, with the option to schedule eGift card delivery.

Cons:

  • Customer Service Issues: Some customers have reported poor management and customer service, including issues with stale chips and unfulfilled orders.
  • Quality Control Issues: There have been complaints about food quality, such as undercooked chimichangas and raw dough-like texture.
  • Mixed Reviews: On The Border has a 2.5-star rating based on customer reviews, indicating mixed satisfaction levels.

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On The Border Customer Reviews (9)

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Leal Lanctot
Leal Lanctot
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Jul 10, 2024
Wanda Wallace
Wanda Wallace
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Jul 10, 2024
Ben Jordan
Ben Jordan
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Jul 10, 2024
Rob Byrd
Rob Byrd
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Jul 9, 2024
Tímea Gölöncsér
Tímea Gölöncsér
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Jul 9, 2024
Lou Wheeler
Lou Wheeler
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Jul 9, 2024
Georgina Stokes
Georgina Stokes
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Jul 8, 2024
Mandel Beaudouin
Mandel Beaudouin
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Jul 6, 2024
Evelyn Sousa
Evelyn Sousa
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Jul 5, 2024

On The Border Customer’s Q&A

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On The Border Features and Benefits

Key Features and Benefits of On The Border:

  1. Catering Services:

    • Individually Packaged Meals: Over 40 individually boxed meals featuring favorites like Primo Tacos, Fajita Wraps, Salads, Border Bowls, and Burritos.
    • Catering Options: Pick-up, standard delivery with or without warming kits, and full-service catering.
    • Event Catering: Suitable for events of all sizes, including weddings and corporate meetings.
  2. Loyalty Program:

    • Border Rewards: Earn 1 point per $1 spent dine-in or online, and 1 point per $10 spent on catering.
    • Loyalty Tiers:
      • Silver Tier: Earned by spending less than $250 in qualifying purchases, offering $2 off queso daily.
      • Gold Tier: Earned by spending more than $250 in qualifying purchases, offering 50% off queso daily and monthly double points day.
  3. Rewards and Bonuses:

    • Sign-up Reward: A free item of your choice (Guacamole Appetizer, Dessert, or Non-Alcoholic Drink) loaded to your account within 48 hours of signup.
    • Birthday Reward: Surprise birthday reward for members.
  4. Ordering and Delivery:

    • Online Ordering: Place orders directly through the website or app for easy tracking and rewards.
    • Delivery Options: Standard delivery with or without warming kits to keep food fresh for up to 2 hours.
  5. Gift Cards:

    • Physical Gift Cards: Accepted for online ordering and redeemable at participating locations.
    • eGift Cards: Electronic gift cards that can be delivered immediately or at a future date and time, redeemable at participating locations.
  6. App Features:

    • Loyalty Credit: Earn loyalty credit via Loyalty Code for in-restaurant visits or online orders.
    • Bonus Points: Earn 25 bonus points for downloading the app and logging in to your account.
  7. Seasonal Menu:

    • New Drinks and Desserts: Enjoy new seasonal menu items at your local On The Border.
  8. Customer Support:

    • Catering Team: Available for direct calls or emails to assist with catering orders.
    • Customer Feedback: Submit feedback through the Contact Us page on the website.

On The Border Pricing

On The Border offers various pricing options and specials:

  • Happy Hour: Enjoy special prices on shareable plates starting as low as $3, in addition to drinks.
  • Border Rewards: Earn 1 point per $1 spent dine-in or online, and 1 point per $10 spent on catering. Members can redeem points for rewards, including $2 off queso every day and 50% off queso for Gold Tier members.
  • Catering: There is an order minimum of $100 for delivery, with no charge for delivery. Individually packaged meals start at $10 each, and full-service catering options are available.

For specific pricing details, it is recommended to check the website or visit your local On The Border restaurant.

On The Border FAQs

FAQ

On The Border Alternatives

Based on the provided information, there are no specific "alternatives" listed for On The Border Mexican Grill & Cantina. However, if you are looking for similar Tex-Mex or Mexican restaurants, here are some notable competitors:

  1. Chuy's
  2. Taco Cabana
  3. Baja Fresh
  4. Quetzalcoatl (a nearby Mexican restaurant)

These options are mentioned in the search results as competitors to On The Border. For a more comprehensive list, you might need to consult additional sources or review platforms like Yelp or Google Reviews.

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